User Device Tracker 3.2.4 System Requirements

Windows Server 2008 R2, 2012 or 2012 R2 with IIS in 32-bit mode.

IIS must be installed. SolarWinds recommends that SolarWinds software administrators have local administrator privileges to ensure full functionality of local SolarWinds tools. Accounts limited to use of the Orion Web Console do not require administrator privileges.

Notes:

• SolarWinds does not support production installations of SolarWinds products on Windows XP, Windows Vista, or Windows 7 systems.
• If you are installing SolarWinds UDT on Windows Server 2003, confirm that your full computer name is no longer than 15 characters in length. Windows Server 2003 trims any characters beyond the fifteenth, and this may prevent SolarWinds services from properly identifiying your UDT server.
• While UDT is supported on Windows Server 2008 R2, it is not supported on Windows Server 2008.

Microsoft IIS, version 6.0 and higher, in 32-bit mode.

DNS specifications require that hostnames be composed of alphanumeric characters (A-Z, 0- 9), the minus sign (-), and periods (.). Underscore characters (_) are not allowed. For more information, see RFC 952.

Note: SolarWinds neither recommends nor supports the installation of any SolarWinds UDT product on the same server or using the same database server as a Research in Motion (RIM) Blackberry server.

Microsoft Internet Explorer 7, 8, or 9

Mozilla Firefox 3 or later

Google Chrome 8

161/SNMP and 443/SNMP. VMware ESX/ESXi Servers are polled on 443.

17777/TCP open for Orion Platform traffic

17778/ HTTPS open to access the SolarWinds Information Service API

Each virtual machine on which Orion is installed should have its own, dedicated network interface card.

Note: Since Orion Platform SNMP to monitor your network, if you are unable to dedicate a network interface card to your Server, you may experience gaps in monitoring data due to the low priority generally assigned to SNMP traffic.

SQL Server 2005 SP1 Express, Standard, or Enterprise

SQL Server 2008 Express, Standard, or Enterprise

SQL Server 2012 SP1 Express, Standard, or Enterprise

SQL Server 2014 Express, Standard, or Enterprise

SQL Server 2016 Express, Standard, or Enterprise

Notes:

• Due to latency effects, SolarWinds does not recommend installing your SQL Server and your SolarWinds UDT server or additional polling engine in different locations across a WAN. For more information, see SolarWinds Knowledge Base article, Install SolarWinds software and SolarWinds database (SQL Server) across a WAN.
• Either mixed-mode or SQL authentication must be supported.
• If you are managing your SolarWinds UDT database, SolarWinds recommends you install the SQL Server Management Studio component.
• If your SolarWinds UDT product installs SQL Server System CLR Types, a manual restart of the SQL Server service for your SolarWinds UDT database is required.
• Use the following database select statement to check your SQL Server version, service pack or release level, and edition:select
  SERVERPROPERTY ('productversion'), SERVERPROPERTY ('productlevel'), SERVERPROPERTY ('edition')