Hardware and software requirements
Listed below are the hardware and software requirements for a WHD deployment.
|CPU||64-bit Dual Core 3.0 GHz or faster|
4 GB (up to 20 technicians)
3 GB (more than 20 technicians) plus 1 GB for every 10 additional technicians
|Hard Drive Space||20 GB (recommended)|
|Java Platform||Open Java Development Kit 11 (OpenJDK 11)|
If you installed macOS 10.3.x (High Sierra) on your WHD server, some Tomcat web applications will fail when you start Web Help Desk after the installation. See Tomcat web applications fail after upgrading to macOS 10.13.x (High Sierra) for a workaround.
Deprecation notice: Although you can install WHD on systems running Windows Server 2012 and 2012 R2 (64-bit), these version are deprecated and will not be supported on future WHD releases.
Microsoft® Windows Server®
Windows Server 2012 R2 (64-bit)
Windows Server 2016 (64-bit)
Windows Server 2019
(Trial evaluation only)
Windows 7 (64-bit)
Windows 8.1 (64-bit)
Windows 10 (64-bit)
10.13.x (High Sierra)
|Red Hat® Enterprise Linux (RHEL)||
RHEL 6.5 (64-bit)
RHEL 7.0 (64-bit)
CentOS 6.5 (64-bit)
CentOS 7.0 (64-bit)
Fedora 24 (64-bit)
Fedora 25 (64-bit)
|Oracle Java||Open Java Development Kit 11 (OpenJDK 11)|
Because of frequent Google Chrome and Mozilla Firefox updates, check the SolarWinds Support website for the latest information about compatibility issues between these web browsers.
|Google Chrome||Latest version|
IE 11 and later
Do not enable Enterprise Mode on Internet Explorer. This setting forces Internet Explorer to emulate version 7, which is not supported.
|Microsoft Edge||Edge 38 and later|
Server sizing requirements
Use the following sections to determine the requirements for your Web Help Desk deployment size.
Deployments with fewer than 20 techs
If your deployment will support 20 tech sessions or fewer, you can run Web Help Desk on a system with:
- A supported operating system
- A 32-bit Java Virtual Machine (JVM)
- 4GB RAM (up to 3.7GB for the tech sessions, JVM support, operating system, and any additional services you need to run on the system)
This configuration supports 10 - 20 tech sessions with no onboard memory issues.
To adjust the maximum memory setting, edit the
MAXIMUM_MEMORY option in the
Deployments with more than 20 techs
If your deployment will support more than 20 tech sessions, SolarWinds recommends installing Web Help Desk on a system running:
- A supported operating system
- A 64-bit JVM
- 3GB RAM for 20 tech sessions plus 1GB RAM for each additional 10 tech sessions
Configure the JVM memory allocation
Calculate the amount of memory required for your JVM and increase the allocation as required. See this KB article for details.
Web Help Desk uses an embedded PostgreSQL database as its standard database. The following table lists the supported databases for WHD.
|Microsoft® SQL Server®||
SQL Server 2008 R2 SP3
SQL Server 2012 SP2
SQL Server 2014
SQL Server 2016
SQL Server 2017
For optimal external database performance, run WHD and a supported external database on separate servers.
Database hardware requirements
The following table lists the minimum hardware requirements for a database server running a Microsoft SQL Server or MySQL database with WHD
|CPU||64-bit Dual Core 3.0 GHz or higher|
|Hard drive space||20 GB|
|RAM||3 GB with 1 GB additional RAM for every additional 10 techs|
External database options
Web Help Desk supports SQL Server 2008, SQL Server 2014, and MySQL 5.7 as external databases. You can also use an external PostgreSQL 9.2 or PostgreSQL 9.3 database with Web Help Desk 12.6 and later.
See Database datatypes for information about mapping information types across other databases types.
Oracle Java Database Connectivity (JDBC) driver requirements
WHD for macOS includes an embedded Java Virtual Machine (JVM). If you are running an external Oracle JVM, WHD preserves your Java settings during the installation procedure and continues to use the external Oracle JVM.
If you are migrating from an external JVM to the embedded JVM included with Web Help Desk and you are using a MySQL database, ensure that the new embedded Java directory on your Web Help Desk server includes the Oracle Java Database Connectivity (JDBC) driver.
See the Oracle website to download the latest JDBC driver.
Discovery connector requirements
The following table lists the supported discovery connectors used in WHD for asset discovery.
|Discovery Connector||Supported Versions|
|SolarWinds Network Configuration Manager (NCM)||
|SolarWinds Network Performance Manager (NPM)||
|SolarWinds Server and Application Monitor (SAM)||
|Absolute Manage (HEAT Lanrev)||
Absolute Manager 7.3 (build 5642)
|Apple Remote Desktop||
Remote Desktop 3.8
Microsoft System Center Configuration Manager
SCCM 1511 (64-bit)
Web server requirements
The following table lists the supported web servers for Web Help Desk.
SolarWinds product integration requirements
The following table lists the SolarWinds products that integrate with WHD.
To minimize port conflicts, install Web Help Desk and Dameware on separate servers. See this KB article for details.
SolarWinds Orion platform
Orion Platform 2017.1 and later
SolarWinds Network Performance Monitor (NPM)
SolarWinds Server and Application Monitor (SAM)
SolarWinds Network Configuration Monitor (NCM)
Dameware Mini Remote Control (MRC)
Dameware MRC 12.0.3
The following table lists the supported Lightweight Directory Access Protocol (LDAP) software products for WHD.
|Microsoft Active Directory®||
Active Directory 2012
Active Directory 2012 R2
Open Directory 4
Mail server requirements
The following table lists the supported mail server, versions, and protocols for WHD.
|Product||Supported versions||Supported Protocols|
|Microsoft Exchange Server||
Exchange Server 2010
Exchange Server 2013 CU7
Exchange Server 2016
Web Help Desk Mobile requirements
This section lists the supported client operating systems for the Web Help Desk Mobile software available on Apple iTunes.
|Platform||Supported operating systems|
Mobile client requirements
The following table lists the supported client operating systems for the SolarWinds mobile admin software.
|Platform||Supported Operating Systems|
iOS 10 and later
The following table lists the Web Help Desk ports for Asset Recovery.
|135||TCP||Asset Discovery using WMI (WMI calls uses port 135 and then chooses a random port for further communication)|
|1521||TCP||Communication with the Oracle Java Database Connectivity (JDBC) connector for asset discovery|
|3306||TCP||Communication with the MySQL external database, LANrev, and Casper 8 and lower|
|4445||TCP||Remote log server reader|
|5433||TCP||Communication with Apple Remote 3.2 for asset discovery|
|7100||TCP||Communications with a Sybase database for asset discovery|
SolarWinds DameWare Mini Remote Control 12
SolarWinds Engineer's Toolset 11
SolarWinds Storage Resource Monitor 6